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Welcome to InteliCoat Technologies
March 2012
It is only three months into 2012, but it has been a very busy year thus far here at InteliCoat. The credit for this success is not only due to the support from our loyal customers, dealers and suppliers, but to the work of our valued employees. As part of our efforts to improve customer service, our employees have helped us to exceed internal targets for service levels - tracking over 91% so far in Quarter 1.
In conjunction with our goals of regaining a strong inventory position, we have increased inventory levels at our Los Angeles distribution center with updated product availability listings available at http://www.magicinkjet.com/uploadedfiles/la_dc_product_availability_listing.pdf. We have also been extremely successful in increasing the "on the shelf" finished goods that are available for shipment same day or next day from 136 to 189!
In company news, we are happy to report the addition of several new members to the InteliCoat team, including Candice Bakke as National Telesales Representative, Dave Burgos as Inside Sales Representative, Tom Shea as Northeast Regional Sales Manager and Tommy Le as Western Region Sales Manager. In addition to representing positive growth for the company, this expansion highlights our strategic goals aimed at enhancing our processes and capabilities to compete in the competitive global economy.
On the product front, we've been actively listening to your feedback. We recently announced several new products designed to meet the evolving needs of the wide format digital imaging market, including Magic® brand inks for Canon image PROGRAF and Roland Eco- Solvent printers, Magic POS PRO+ ECO block-out film and Magic GBL-9 satin, backlit film. We look forward to rolling out other new additions to the award-winning Magic, Magiclée® and Museo® brands in the weeks and months ahead.
Lastly, we have been continuing our popular monthly webinar series with the March UV Cure Compatible Media and Applications webinar series in support of InteliCoat's March Product of the Month, Magic PPM7-UV. To find out more or register, visit our promotions page at http://www.magicinkjet.com/pages_promotions.html.
As always, we strive to provide the best in customer service so we encourage your input on a daily basis. Whether it be a phone call, a "like" on the Museo Facebook page, a tweet on our InteliCoat, Magic, Magiclée® or Museo Twitter pages, or an instructional video on InteliCoat's YouTube channel, we are committed to working with you in the future, and to keeping you up to date on all of the exciting news at InteliCoat.
Sincerely,
Joseph A. Lupone
President & CEO